Shipping policy

SHIPPING POLICY

Last Updated: July 31, 2026

Thank you for shopping at ApexGaze (apexgaze.store). The following terms and conditions constitute our Shipping Policy.

1. ORDER PROCESSING TIME
• All orders are processed within 1 to 3 business days (excluding weekends and statutory holidays) after receiving your order confirmation email.
• You will receive another notification email containing your tracking number once your order has officially shipped.
• During peak promotional seasons or high volume periods, processing times may be slightly extended.

2. SHIPPING RATES & ESTIMATED DELIVERY TIMES
We ship internationally to most countries. Shipping costs and estimated delivery timeframes are calculated at checkout based on package weight and destination.

Estimated Delivery Options:
• Standard International Shipping: 7 – 14 business days.
• Express International Shipping: 3 – 7 business days.

Please note that estimated delivery times are provided by transit carriers and are not guaranteed. Unexpected carrier delays, weather conditions, or customs processing may extend delivery dates.

3. ORDER TRACKING
Once your package is dispatched, you will receive an automated shipping confirmation email from info@apexgaze.store containing a direct tracking link and courier details. Please allow 24-48 hours for the tracking information to update on the carrier system.

4. CUSTOMS, DUTIES, TAXES, AND IMPORT FEES
• apexgaze.store is not responsible for any customs clearance fees, import duties, tariffs, or taxes applied to your order upon arrival in your country.
• All fees imposed during or after shipping are the sole responsibility of the customer (tariffs, taxes, handling fees, etc.).
• If a package is rejected or returned due to unpaid customs duties or refusal to clear import procedures, any return shipping expenses or fees incurred will be deducted from your potential refund.

5. INCORRECT ADDRESS DISCLAIMER
It is the buyer’s responsibility to ensure that the shipping address entered at checkout is correct and complete. ApexGaze cannot be held liable for packages delivered to incorrect addresses provided by the customer. If an order has already been processed or shipped, we cannot modify the delivery address.

6. LOST, STOLEN, OR DAMAGED PACKAGES
ApexGaze is not liable for products damaged or lost during shipping once handed over to the carrier.
• If you received your order damaged, please contact us immediately at info@apexgaze.store within 48 hours with photographic evidence so we can assist in filing a claim with the carrier.
• Please save all packaging materials and damaged goods before filing a claim.

7. CONTACT US
If you have any questions regarding our Shipping Policy, please contact us at:
Website: apexgaze.store
Email: info@apexgaze.store